Ethics are at the heart of our culture and values. Now more ever, our ethics and compliance policy reflects this requirement. It includes a human rights policy covering all the group’s activities in France and abroad, a code of conduct including the group’s anti-corruption policy, a whistleblowing system, a network of compliance officers and regular employee awareness campaigns. It’s not just a question of staying true to our DNA, it’s also an essential asset for our development, especially in markets such as local services and digital trust.
Philippe BAJOU
Executive Vice President, General Secretary of La Poste Groupe
Openness : Taking a fresh look at the company, remaining attuned to its stakeholders to understand how they are changing and offering them solutions that are constantly adapted to their needs.
Consideration : Treating customers and staff with the care respect they expect.
Fairness : Adapting to all kinds of situations and requests, and responding with the same level of attention and efficiency.
Proximity : Being available for all customers in every place and on every site and adapting to specific local conditions.
Accessibility : Offering our services in the right place at the right time for our customers, by adapting our distribution models for all the group’s products to new user behaviours. Facilitating access to our services for people with reduced mobility or those in need.
Personalised service : Putting the customer first, through a relationship based on listening and professionalism.
Regardless of their profession, status or grade, all new employees joining La Poste take an oath, undertaking to be conscientious, honest and act with integrity in the performance of their duties. Taking the oath is a formal act designed to guarantee the quality of the group’s services, protect customers’ interests and comply with ethical standards. The commitments made by postal workers have been adapted to meet the needs of the French population today, and now include respect for the confidentiality of electronic mail.
