Being a company with purpose
La Poste’s purpose sets out the fundamental meaning of its contributions.
Co-constructed with postal workers and the group’s stakeholders, La Poste’s mission expresses the fundamental meaning of its activities in the service of society. Timeless, it is an extension of our public service missions and our history, while building a bridge to the world of tomorrow
“Serving all, useful to everyone, La Poste is a people-oriented company with a local presence that develops exchanges and builds essential links by contributing to the common wealth of society as a whole.” In line with its purpose, La Poste, as a mission-led company, has set itself social and environmental objectives, enshrined in its Articles of Association, that it pursues in the course of its business
In line with its purpose, La Poste, a company with a mission, has defined social and environmental objectives in its articles of association, which it aims to pursue in the course of its business.
La Poste facilitates access to its services for all and supports local development by financing local businesses and the public sector, and by developing partnerships with local actors in the social and solidarity economy
Annual loan financing for local authorities (including green loans and social loans:This indicator monitors the amount of financing made available to local authorities on an annual basis, with a focus on green and social loans. La Banque Postale’s green loans are defined based on the Technical Screening Criteria of the EU green taxonomy
Annual loan financing for social housing, healthcare, nonprofits and local economic fabric (including participative funding):This annualised indicator tracks evolutions in La Banque Postale’s positioning in support of the local economic and social fabric, particularly with regard to social housing and the healthcare sector. It also monitors La Banque Postale’s commitment to increasing the number and volume of financing for SMEs and mid-cap companies. Participative funding includes green loans (see above), social loans (meeting AAAQ criteria of Availability, Accessibility, Acceptability and Quality, as defined by the social taxonomy report on the EU sustainable finance platform) and impact loans (falling within the conceptual framework of impact in terms of intentionality, additionality and measurability)
Percentage of the population living less than 5 km and under 20 minutes by car from a La Poste contact point:This indicator measures the portion of the population living less than 5 km and under 20 minutes by car from a La Poste contact point.
Employment footprint (direct, indirect, induced):This indicator measures the contribution made by La Poste, La Banque Postale, La Poste Immobilier, Viapost, Geopost and MEDIAPOSTE, to employment in France in three ways: direct, indirect (via purchases) and induced (via what is consumed by people in direct and indirect employment, and via taxes and levies paid by the Group). The study undertaken to quantify this indicator was conducted with support from the Utopies consultancy.
La Poste helps to integrate the most vulnerable members of society (young people, people with disabilities, elderly people with its “ageing well at home” services) and stands by those who are marginalised in the job market or in financial difficulty
Number of young people supported via internship, workstudy or hires (fixed term and permanent) over the year:This indicator measures the number of young people under 26 who benefited from one or more mechanisms. The notion of permanent or fixed-term hires was added in 2022 to improve this indicator, which focuses on La Poste SA
Employment rate of people living with a disability:This official indicator (BOE rate – beneficiaries of the obligation to employ workers living with a disability) measures the portion of the total La Poste SA workforce who live with a disability.
Number of inclusive banking beneficiaries able to receive welfare payments:This indicator measures the number of customers for inclusive banking services (accessible banking mission and customers with financial difficulties) who were able to receive social benefits. It is based on the number of inclusive banking customers who received a Christmas bonus benefit and the number who received the new school year payment. The number of customers who received both benefits is deducted from the total.
Number of beneficiaries of support services for elderly and vulnerable people:This indicator measures the number of people in France benefitting from La Poste support services for the elderly and vulnerable (Watch Out for My Parents, meal and medicine deliveries, La Poste Silver Networks, the number of active Ardoiz tablets and Asten and Diadom home-health services).
La Poste promotes digital inclusion by facilitating access for everyone to digital equipment and practices, offering simple and universal solutions. It promotes digital trust by ensuring responsible data management, ethical practices in the development of AI and data protection. It is committed to reducing the environmental footprint of its digital tools and applications
Number of people detected, supported, trained and equipped to use digital solutions:This composite indicator measures the sum of the number of people supported with France Services online administrative tasks, the number of customers supported at post offices in QPV zones by social mediators from partner nonprofits, the number of people trained by La Poste digital advisors and by advisors/mediators from SSE partners, the number of customers trained in inclusive banking by La Banque Postale partners, the number of postal workers with CléA digital training, the number of sale of Ardoiz tablets, a portion of the number of new La Poste Mobile customers (estimate based on the first-time take-up rate for digital services as measured by an annual survey of new La Poste Mobile customers; 15.2% of this data is estimated at present), and the number of items of reconditioned La Poste equipment donated to nonprofits
Number of active customers for Digiposte and La Poste Digital Identity:This indicator measures the number of people with an active Digiposte account (customer access and/or document stream) and the number of people with a La Poste Digital Identity account in France
Savings in the use of materials via extending the lifespan of IT equipment:This indicator measures the number of tonnes of raw materials that have not been used to produce new equipment thanks to the extended lifespan of La Poste’s IT equipment. The value assigned to this indicator is based on the concept of the ecological baggage of telephones and computers as described in an Ademe study called “La Face Cachée du Numérique”.
La Poste is committed to the fight against climate change, the sustainable management of resources and the preservation of biodiversity through the transformation of its production tools and processes, and the development of the circular economy. It supports its customers by offering services and solutions to help them meet the challenges of their own transition challenges
GHG emissions saved (scopes 1, 2 and 3 concerning transport and delivery subcontractors) in relation to reduction of emission intensity:This indicator compares emission intensity in year 1 (GHG emissions produced in year 1/number of packages in year 1) with emission intensity in year -1 (GHG emissions produced in year -1/number of packages year -1) as a proportion of the number of packages in year 1.
Reduction of emissions of atmospheric pollutants:This indicator measures changes in the reduction of pollutant emissions from vehicle fleets used (internal and/or external)
Action to protect biodiversity – Global Biodiversity Score:This indicator helps La Poste measure its biodiversity footprint in two stages: – establish the relationship between its economic activities and pressure on biodiversity by quantifying the contribution economic activities make to pressure on biodiversity; – analyse the impact these pressures have on biodiversity and quantify this in terms of MSA.km2 (mean species abundance per square kilometre). This is the GBS metric used to characterise ecosystem integrity and the surface area affected.
The Mission Committee complements existing governance structures at La Poste.
The Mission Committee is made up of seventeen members. Nine of them are qualified individuals with recognised expertise in their field, including entrepreneurs, professors, experts in the green transition, geographers, economists and players from the Social Economy. The other eight members also sit on the company’s board of directors.