Advancing digital trust
As a public actor serving the general interest, La Poste Groupe has placed digital trust at the heart of the development of its digital activities. This commitment, in line with its long-standing values of trust, inclusion, and sustainability, encompasses several areas such as the protection of sensitive data, access to digital tools for as many people as possible, technological autonomy, and sovereign, secure, resilient, and reversible data hosting in France. Convinced of the need to ensure technological sovereignty across the entire data value chain, La Poste Groupe, through its subsidiary Docaposte, guarantees sovereign infrastructures controlled by its own teams of experts.
Innovation at the heart of digital trust
Building a sovereign digital ecosystem means not only ensuring maximum protection for sensitive data by offering services that meet the highest security standards, but also designing ethical and sophisticated solutions and services that remain accessible and easy to use for everyone. It is therefore our responsibility to put the best of technology at the service of the public interest. In short, we must work towards a citizen-centered digital ecosystem.
Olivier Vallet
Chief Executive Officer of Docaposte
La Poste stands out for its innovative solutions in the field of digital trust :
La Poste Digital Identity, the first electronic identity to be certified at the substantial level by ANSSI, provides access to more than 1,300 services via FranceConnect. By 2024, it will have more than 7 million users.
Digiposte, La Poste's secure digital safe, hosted entirely in France, allows users to store and retrieve essential documents such as pay slips or any other sensitive documents. Used by millions of French people, it guarantees data security and confidentiality. By 2024, more than 12 million Digiposte digital safes will be active.
A prerequisite for the production and proliferation of trusted digital services, cloud services management is the subject of an ecosystem approach. Docaposte - which has its own private cloud offering - is the leader of the NumSpot project, which brings together Dassault Systèmes, Bouygues Telecom, and Banque des Territoires to offer a new comprehensive sovereign and trusted cloud offering (in terms of technology, legal aspects, and data).
Data security is at the heart of La Poste Groupe's digital offering
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school data host
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health data operator
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electronic signature provider
Hosting and processing highly sensitive health data
In France, health data is considered sensitive information. It is the responsibility of data controllers to ensure that this data is hosted in secure data centers that have obtained HDS (Health Data Hosting) certification.
With this HDS certification issued by the ANS (Agence du numérique en santé), Docaposte offers the highest level of service to its customers and meets the most stringent regulatory requirements. This applies equally to the Arkhineo digital archiving solution and Docaposte's secure digital vault for health documents. As a result, Docaposte is now the leading health data operator, hosting 49 million pharmaceutical records.
This role as a trusted partner also enables it to bring together players such as AstraZeneca, Impact Healthcare, and Takeda within the AGORiA SANTĒ consortium, launched at the end of 2022. The aim of this consortium, which brings together a group of leading players in healthcare and data science, is to improve healthcare services for patients by analyzing real-life health data.
In 2024, Docaposte is launching Dalvia Santé, its first ethical and sovereign generative AI solution for healthcare professionals and institutions, in collaboration with Mistral AI.
Copyright : Vincent Collin
Ensuring confidence in the education system
Copyright : Vincent Collin
Education is another area in which the sensitivity of personal data requires ethical and highly secure digital services. With solutions from Index Éducation (publisher of the PRONOTE school management software), acquired by Docaposte at the end of 2020, La Poste provides trusted solutions to the entire educational community: management staff, teachers, students, families, institutions, etc.
With 10,000 school customers (80% of high schools and middle schools) and 18 million users in 2024, Docaposte is the leading host of school data and the leading creator of digital uses in the world of education.
The societal challenges of ethical and sovereign processing of educational data are just as crucial as they are for healthcare. This trusted processing also promotes equal opportunities and combats school dropout rates, with the added benefit of greater confidence in the education system for all. Docaposte is expanding in this market with the launch of the Digital Space for Education and Youth (ENEJ). This space is connected to PRONOTE primary, EDT (timetable software), and Hyperplanning (a version of this space for higher education).
Combating cyber threats
In terms of cybersecurity, La Poste Groupe develops comprehensive solutions to meet the needs of businesses, local authorities, and healthcare institutions. In 2024, Docaposte launched the first comprehensive turnkey cybersecurity offering tailored to the needs and resources of microbusinesses, SMEs, mid-cap companies, local authorities, and healthcare institutions.
To protect its assets, the group employs experts in the fight against cybercrime. Their mission is to protect the group by preventing and responding to cyberattacks of all kinds. They intervene throughout the entire attack lifecycle : prevention before it occurs, detection and response during the attack, and reconstruction to return to a nominal state of security.
Trusted digital technology for all
Beyond new approaches and robust, secure technologies, the development of trustworthy digital technology requires that it be accessible to all.
La Poste positions itself as a trusted operator supporting the digital transition. It develops solutions that guarantee ethical, inclusive, and frugal digital technology, promoting principles, values, and practices that are respectful and exemplary of digital transformation and digital technologies.
Stéphanie Dupuy-Lyon
Director of Social Engagement, La Poste Groupe
Promoting ethical, inclusive, and frugal digital technology
As a mission-driven company, La Poste is working to combat digital illiteracy and promote digital inclusion. In 2024, the group supported more than 788,000 people in digitally vulnerable situations, with the goal of supporting 1 million people per year by 2030. In post offices, mediators identify customers' digital vulnerabilities and refer them to appropriate training courses. These initiatives aim to reduce the digital divide and enable everyone to access essential digital services. In addition, La Poste is developing applications and services specifically designed for seniors and people with disabilities.
Supporting skills development
To become a trusted digital leader, La Poste intends to draw on the digital skills of its postal workers. The acceleration of digital skills development came in 2021 with the implementation of the Cap Compétences Numériques training program. This program offers each postal worker a tailored program for developing digital skills in data and AI. More than 100,000 postal workers have been trained in digital skills and 70,000 have completed the “Objectif IA” e-learning course. In addition, individual training courses have enabled postal workers who are not IT specialists to move into careers as developers, web designers, or cybersecurity experts.
With its data/AI division of 450 experts, La Poste is already ranked among the top five French companies. Faced with a shortage of skills and a lack of experts in the field, its desire to double its workforce by 2025 led it to open its own Data & AI School in March 2023.
Faced with dwindling resources and increasing digitization, the circular economy offers solutions for a more frugal digital world. La Poste Groupe is therefore strengthening its policy of reusing IT equipment to extend its lifespan. In 2024, 9,841 tons of materials were saved by extending the lifespan of IT equipment (phones, computers). For more information, see the 2024 mission committee report.